The children LOVE the snow. Their favorite is the slope area right next to the lobby. My boy can slide on toboggan the whole day there! The resort is wonderfully designed. Food-wise, there are so many restaurants to choose from. The food court next to the ski field has lovely yummy food. It is nice that we can walk almost everywhere with indoor cover. The transfer buses are very convenience as well. The whole resort is very thoughtfully designed, I personally love the cafe right next to the lobby,
we were able to sit inside having hot chocolate/coffee while watching the children playing outside. It was so relaxing to sit in the outdoor hot bath and have snow falling on us.
Thank you very much or organizing the room for us. Our room is spacious with two bathrooms and plenty of room for everyone.My kids are asking when we will be going to stay at Tomamu already. We will definitely be back again! and will stay for more days
next time. ^_^
Mid January 2018
Just a quick email to say thanks for arranging our holiday in Tomamu. We really enjoyed our week of snowboarding and the hotel, it had excellent facilities, especially good is the new hotalu street ski-in ski out addition which is great for lunch and dinner options.
Thanks and regards,
Simon, Eileen & Max
Late December 2017
I would like to give some feedback as follow:
1) The lobby is always crowded with guests and I find that disturbing because it gives people an impression of confusion. I suggest to have some crowd control in that area.
2) The area where the children (and adults) slide down just outside the lobby is not a safe place to have that kind of activity. I saw children clashing to one another and injuring. There should have a proper place for the kids to play snow and sleighing.
3) I find there are enough of restaurants to cater to such a big crowd of guests and the food is great.
4) The service was good and prompt generally and I have no complaints on that.
5) We spent some time at Mina Mina Beach – great to have an indoor pool and onsen – away from the crowded area.
Finally, I would say the resort is great and we spent a lot of wonderful time there.
Thanks and Regards,
Early December 2017
As always your service was fantastic and we thank you for your help in assisting us with our last few trips to Japan.
We had a great trip and got some amazing early season conditions. Tomamu is an interesting resort. The terrain is amazing and the accommodation in the tower was fantastic but while we were there we found out that Hoshino Resorts are internationally owned and it attracts a large number of international tourists. It made going out for dinner difficult due to the large number of guests and we would often have to wait 45 mins to an hour to be seated. This is something we have never experienced before while traveling in Japan.
We hired a car and visited surrounding resorts and did some amazing skiing. If we were to return to tomamu we would most likely only do day visits and not stay overnight.
We look forward to booking some more adventures with you in the future
Chris and Dan
Late Feb 2017
I had a great time at Tomamu. I like being able to stay on snow, at a quality resort, with good accomodation. The snowfalls were a little small whilst we were there, however everything else was good. I enjoyed the quality of the accomodation, the room was well appointed, comfortable and a good size. Loved the included buffet breakfasts. As usual the service from Japan Snow Accomodation was first class, they are quite easy to contact and correspond and very helpful with any changes or requests.
Mid January 2017
Thought I would let you know what a wonderful time we had a Tomamu. It really was the perfect place for our families to go this year. Accommodation was very good with great breakfasts! We all loved how relaxed it felt with being everything in one spot. We could let the kids have lots of time to themselves knowing they were safe pretty much anywhere they went. The Wave pool was a huge hit with the kids and the Ice Village was so much much better than we expected it to be. Despite our rather messed up start with the missed flights due to Jetstar we had an amazing holiday, Thank you.Attached are a few shots which you are welcome to use if you need to.
Ben van Dorsselaer
Mid January 2017
Thank you for organising another wonderful skiing holiday. Tomamu is a wonderful all round resort catering for families and the powder hounds with excellent off-piste areas. The accommodation is very clean with huge rooms in comparison to any international ski resort (my tip ask for a slope view room you won't be disappointed). There is a variety of excellent restaurants that do get busy, either eat early or enjoy a wine in the cafe while enjoying watching the night skiing before a later dinner. The off-piste tree runs are excellent and the groomed runs cater for all levels, with minimal crowds and lift queues makes for plenty of enjoyable runs. Families are very well catered for with the wave pool and ice village an added bonus for the young and old. We look forward to booking another skiing trip with you for 2018.
Early December 2016
A very big thanks to arrange the hotel for us. We enjoyed our stays at Tomamu. I think two days was a bit too short. We all loved the place as compared to Niseko. The resort is more child friendly. We have a great time. The room was cleaned and spacious. Will definitely come back again.
Mid December 2016
This is our second trip to tomamu. Again the skiing and convenience for a family with young children was top rate. However we found the waiting time for dinner to be very long especially at the more popular restaurants. The quality and value of the meals very generally good. The hotel Breakfast was excellent. Yu Tien
Mid December 2016 I would just like to thank you from the Thompson family for organising a wonderful holiday at Tomamu The Tower. The accomodation and resort were excellent!! We look forward to booking again with Japansnowaccomodation. Once again thank you Hisae. Stephen Thompson
Mid Dec 2015 We thoroughly enjoyed then trip to Tomamu. Thank you for your recommendation. The set up there is perfect for families with young children. The resort has many child friendly facilities like indoor play area, snow play area, Nursery etc. The hotel rooms were comfortable and large enough for us to stretch out. Attached photo. The only small problem was that there was only 3 lifts for both guests and service staff in each tower of 30 over floors. So getting on a lift during peak hours could take a few minutes. The skiing was very convenient. The beginner areas: magic carpet, beginner chair lift and toboggan area were right at the doorsteps of the tower hotel. The ski area is not very large but enough variety to entertain for 4 days. The food was of a high standard and there was enough variety. Although they do get crowded during peak hours. The snow village was also very fun. I can wholeheartedly recommend tomamu to families with young children. Please let us know when it is ready to take reservations for the week before Christmas this year. Pic attached. Regards Yu Tien
Mid December 2015 We absolutely loved Japan, especially our time at Tomamu. We caught the train from Tokyo, to Tomamu train station. The train trip was very cheap, and picturesque. We loved watching the land change, and when it started snowing it was hard to contain the kids excitement. We were totally blown away with how much snow laid on the ground. We arrived at Tomamu Station and we were met by very friendly helpful Tower staff. As the snow fell we were ushered easily to our bus, and a quick trip later we arrived at the Towers. The staff were incredibly helpful and efficient, and our lack of Japanese was not an issue. We arrived at our family room and once again blown away by the size of our room, and our beautiful view. The rooms were excellent. The hiring of equipment was very efficient and helpful. The breakfasts were amazing, so many choices, Japanese and Western. The restaurants were plentiful, loads of choices, good quality food, reasonably prices for a snow resort. Loved the convenience store, and the tube like walkways. The Ice village was wonderful, not to be missed! Totally recommend anyone wanting a fantastic resort with loads of beautiful powder, no waiting on chairlifts, and a picturesque family friendly holiday to head to Tomamu! Many Thanks for your help in making our holiday so memorable,
Andrea, Nick, Bronte and Isaac Foran Blacksmiths Australia
Early Febuary 2015
Tomamu was great. We have already booked to go back to Japan so we will definitely be going back to Tommamu. Norio san showed us some really good spots in Tommamu and we really liked the 'resort' feel there as it was something different. I think it is also a great family mountain and would suite the families as it's easy to get to and is child friendly.
Late January 2015
Firstly your service was excellent. Booking was easy, no problem with transfers. We arrived early and our room wasn't ready so they minded our bags while we enjoyed the free wifi and had a coffee in the coffee shop. Our room view was spectacular but although we asked for standard twin, we actually had two mattresses on a tatami floor. We didn't query or complain (our mistake) but it was not very comfortable. Wifi in room was fast. Our only other issue was breakfast at Hal. Every day there were people waiting to be seated, yet there were empty tables. At our first breakfast we waited half an hour to be seated. Lots of options for dinner and the covered walkways made it easy. We originally worried that a week would be too long at this resort but it wasn't and we really enjoyed our stay.
Early Jan 2015
I loved Tomamu. It is a small resort so only needs 3 -4 days. I loved the outdoor onsen, it was absolutely beautiful. Fantastic to be able to eat out each night in the resort without having to go outdoors. We had fantastic powder snow and plenty of it. Awesome room in the tower and lovely breakfasts. Lovely coffee shop , wine bar also.