Late Feb 2020
Late January 2020
Had the best time in Japan. Loved nozawa onsen but unfortunately not enough days of snow with temperatures being quite warm.
Loved being at maruken Sanso as it is so close to the gondola so only a short walk in the morning especially carrying all your gear. Mamoru ( sorry probably spelt that wrong) was the loveliest guy and his 82 year old mother do a great job of running the place. He did so much to help us and organised the black cat luggage people to take our ski bags to the airport.
The restaurants were great and met some fabulous owners who dished out tasty food. Loved the onsens and went to spa arena which is an outdoor tourist onsen which was different.
Would go there again and stay at maruken Sanso cos my back got quite used to the sleeping on the futons on the floor. Plus breakfast was perfect and kept us going nearly all day.
Thanks Hisae for organising such a great holiday. Next time more snow please!!
The trip was fantastic, due to many of the comments below.
Your service was excellent, as I have said in an email before we left. You are so well organised and helpful that everything was easy. I also appreciated your willingness to contact both of our accommodation places when our flight was delayed and the late opening of the Japan Rail Pass Office meant we had to catch a later train. I have already recommended you to other people and we will definitely use you again.
This was excellent, but I only found out about it quite late and had to get it delivered to Maruken Sanso. I think it would be good for you to mention it to your customers as something to consider. We treated ourselves to a “Green Car” pass. It was about 30% more expensive, but the seating was like business or first class.
Japan seems to operate much more on cash compared to Australia’s use of credit cards. It would be helpful to advise customers of that beforehand and even to know where there are International ATMs in the various resorts. For example, there is one in Nozawa Onsen near the Chou Bus Terminal.
We chose our dates when we were free, but it worked out very well. The Australian school holidays had just ended, so the crowds were much less. We hardly had to wait for any lifts. If I can, I will always choose to go in February.
This is a beautiful town and a great resort. There are plenty of runs to suit all abilities. I would like to go back there when my wife can get holidays and join us too.
This was excellent. To me it seemed to be a great example of a genuine small family guest house. Mamoru is a lovely gentle man and was always very friendly and helpful. He uses a voice translator to get between Japanese and English when there are any communication difficulties and we didn’t have any problems. The breakfasts were very traditional Japanese food and were excellent. We had dinner one night, which was also excellent and well-priced. The location is perfect – a short walk uphill to the gondola and a slightly longer walk downhill to the town centre.
There was some confusion with Mamoru and he didn’t realise or understand that our lift tickets were pre-purchased. He indicated that he gets a special price for the lift tickets and that we should buy them from him rather than the resort ticket office. (Someone else told us that his family has lived in the area for a long time and that Mamoru is friends with many other locals including the owner of the resort.) He seemed maybe a bit offended that we didn’t buy our tickets from him. Maybe it would be better to avoid any of this confusion in future and either make sure he knows about the pre-purchase or tell customers to buy them from him.
Mid January 2020
We used “Mount Dock”, which is next to the place you recommended “Sports Thanx”. Mount Dock was a bit more expensive, but we had the option to switch to Telemark skis if my son wanted to try that. I have and took my own Telemark skis. The “Mount Dock” hire equipment was excellent.
We had a great trip. You made it very easy and relaxed to get our accommodation booked.
Early January 2020
We really loved Maruken Sanso. It had a great friendly feel to it and the breakfasts were really good. The location was also great and easy to get to everywhere. Enjoyed staying in the tatami rooms a lot and would not hesitate to do so again. It was a little tighter for room than Chalet Shiga but had more of an X factor in terms of atmosphere.
Really glad that we were able to stay for the night of the fire festival it was a fantastic experience. One of the weirdest cultural experiences ever!
The onsens around town were fabulous - managed to visit quite a few of those. Having the vibrant town as part of the experience made it quite different to Shiga Kogen.
The skiing again was nothing the locals were raving about - but it was still great for us. As a pure skiing experience, I'd rate Shiga Kogen as a better place to go simply because of the wide variety, but I would definitely come back to Nozawa Onsen as well, and I'd definitely stay at Maruken Sanso again.
Alex and family
We had a lovely stay at Maruken Sanso. The location is perfect, very close to the gondola lift and a short walk down to the Main Street.
Mamoru (the host) was very nice and friendly. We used google translate a bit to help with any enquiries. He got us our lift passes and also arranged baggage transfer for us.
The breakfast served every morning was great. The room was ideal for a family of four.
Please pass on our thank you, we had a wonderful time and hope to go back soon.
Mid Jan 2019
Excellent location, close to the Gondola.
Great food and host, nothing was too much trouble.
Tatami floors are a little hard, but nothing another futon wouldn’t fix.
Late Jan 2018
We had a great time
Photos Breakfast on the way & a special dinner in lodge. Friendly host pick up service and drop off.
Mid Feb 2017
What a great trip. Fantastic snow. All 3 places we stayed at are amazing. Your organizational skills are to be applauded. Maruken Sanso with Mamoru was a great location with service second to none. Bus transfers to each location was very simple. Chuo Taxis are the way to go – amazing service – on time – every time. Cannot wait to book again for next year. Keep up the great work.
Regards Andrew Bolte
Mid January 2017
Yes we had a wonderful stay at Maruken Sanso. The staff were friendly and as helpful and hospitable as can be. The breakfasts were delicious and the company in the lodge was excellent. The onsen was a great place to go at the end of a day's skiing, and the village had a lovely atmosphere, with so many interesting places to eat. Your service was faultless and friendly. Thanks so much.
Mid January 2017
We had an amazing snow trip! Thanks for organizing the accommodation. Marukan San was in a fabulous location, close to the gondala and the main street of Nowzawa Onsen. The accommodation was clean and comfortable. The host was extremely courteous and helpful, going out of his way to get ski tickets organized for us every morning. I loved the Japanese breakfast which were plentiful and filling. One of the best part of the accommodation was the in-house hot bath – fantastic after a day on the slope! We had public onsens all around us, all ‘free’ to use. It would be great if there were instructions in the onsens in English so that we could respectfully comply with local traditions. We will definitely be going back to Nowzawa Onsen and hope to stay at the same accommodation!
Late january 2015
Our trip was so good!
It was very easy to check in even though we were arriving in the middle of the night, the host was lovely and told us everything we ended to know about the accommodation. Rooms very neat and tidy and one of our rooms had a great view of the town. The breakfasts we had included were a great mix of Japanese and western style foods + coffee which was great. We also had dinner in house one night, cooked by the hosts which was delicious traditional
food. For most of our group this was our second visit to Nozawa Onsen and the snow was much better than this time so we were all very pleased.
Such a cute little ski village and the accommodation is very close to the lifts (5 min walk). We also made use of the in-house onsen and had it to ourselves most of the time which was great Loved staying here and were grateful for everything the hosts did to help out!
Regards Julie O'Brien
Early January 2016
Thank-you for giving me the opportunity to review on our recent holiday to Japan. We really did book at the last minute, and we're very happy to find such great accomodation. 'Maruken Sanso' proved to be the perfect cultural introduction & our hosts could not do enough to make us feel welcome. The meals were fantastic & the in-house onsen was most welcome after a day on the slopes ! The actual resort & village was very quant. We found the skiing & lift coverage most suitable to our level of expertise. Also, all of the mountain staff were really friendly, most speaking some English. Maruken Sanso was only a 5 minute walk to the gondola. I also would like to thank-you personally, @ 'japansnowaccomodation.com', for assisting us in booking our holiday. Hisae, you returned both my emails & phone calls. Great customer service I have already passed on your contact details to work colleagues & have no hesitation in recommending both your service & Maruken Sanso . All up, a great holiday.
Late December 2015
We have been travelling mainly on and sometimes off to Japan since 2003. We travelled to Honshu, Nagano area, since we had a brilliant trip the year before skiing Nozawa Onsen and Madarao. We have used Hisae and the team at Japan snow accommodations, which takes a lot of the hard work out of planning the trip. Also we have asked for alternatives and there was a quick answer and good information at all times. The snow conditions weren’t as good as usual but, but this was put down to the El Nino effect in the Pacific area. We stayed at the Maruken Sanso in Nozawa Onsen; we had been there the year before. The family were just as accommodating as the year before and made everyone in the small lodge welcome. This is a very short walk to the main gondola and is good for an early start on a powder morning, not too much walking. They have an onsen bath for the guests and that takes care of the sore muscles. One of the ancient 14 onsen is just down the road, for the old world onsen charm. They have ski storage, hot room for the boots and a workshop for running r repairs. Another cleaver trick is the houses, hotels and accommodations pump the onsen water on the road, the road is never to Icey to walk on.