What is your service?

We specialise in holiday accommodation rentals & guest transfers for Japanese snow resorts. 

 

How long have you been operating?

11 years


Where is your busniess based?

Japan Snow Accommodation is a private business founded in 2008. Registered in Australia with the:

  • Australian Business & Investment Commission
  • Australian Taxation Office (Australian Business Number: 31421418275)
  • Australian Securities & Investment Commission

Our office is based in Australia & we are governed by Australian Law.

 

 
Are our staff Japanese or Australian? 

Mostly native Japanese.

 
Why book with us?

We have formed great relationships with key properties & can recommend the best options, handle the entire booking process & answer all your questions. We have been operating since 2008 & many of our customers come back because of our expert knowledge, great service & professionalism. We have key properties all across the Japanese muntains that we are proud to list and reccommend.

 

Do you have any guest reviews?

Yes, we have hundreds of reviews on individual accommmodation and our service. These can be viewed by clicking on the review tab for each property.

 

 What is the booking process?

Step 1: Enquiry:

No payment is required & no contract is entered into when you make a booking enquiry. Just click on the enquiry tab & fill out the details eg. number of guests, dates & questions.

Step 2: Availability & Pricing: 

We will confirm availability and quote pricing as soon as possible

Step 3: Booking:

To confirm the booking after receiving a quote and confirmation of availability guests will need to agree to our terms & conditions and make a deposit.

 

How is the foreighn exchange rate calculated?

We offer a live exchage rate at the time you chose to make payment which means that if the exchange rate improves after the original quote you pay less in your local currency. Most travel agents quote the rate in your local currency and if the exchange rate gets worse they will amend the rate when you chose to pay. But, If it gets better they usually dont pass this onto the customer.

 

Cancellations

In the event of a cancellation any refund due will be in accordance with the properties cancellation and refund policy, which are listed on your first invoice and on a cancellation terms button located on the final payment page. By finalising your booking by making payment you are agreeing that you have read & agree to the cancellation terms.

 

Can I contact you without filling in an enquiry for a specific property?

Yes, just email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Do you charge the guest a fee for your service?

No

 

Are your rates more expensive than booking with the property direct?

No

 

Will you compete with cheaper rates offered on instant booking web sites?

Yes. If we have provided you with good information and service that puts you in a position to book on an instant booking web site we would at least appreciate the opportunity to compete on price. Thank You!

 

Do you book flights?

No. We recommend that you go through the airline direct to get the best price. We chose to focus 100% of our time on finding you the best accommodation. But, we can help get you from the airport to your accommodation.

 

Do you recommend travel insurance?

Yes, you should never travel without travel insurance.

 

Where can I buy travel insurance? 

Please visit Japan Snow Travel Insurance and we offer a 10% discount to all our customers