Early Feb 2020

I did have a great trip in Japan.
The stay at Lotte Arai was good, food and service.
I didn't really enjoyed the slopes there. I'm a beginer/intermediate, the green runs was too flat.
Other than that I did have a good break.
Early Feb 2019
Love this place. Would be interesting to see with good snow.
This is a great hotel, 5 star.
It has all the facilities, so you don’t have to leave, and getting there from Tokyo is so easy.  The restaurants have excellent food, especially the Japanese and Italian) The buffet restaurant is great and has a good selection of food.  Breakfast is awesome and sets you up for a great day skiing. The bedrooms are clean and spacious. The onsen is the best I have seen especially the outside one, and the swimming pool is great (have to pay to use the pool) I understand there are shops there but I didn’t see them.
The only thing that feels strange is, the whole experience doesn’t feel like Japan, (you almost feel you are in New York)
The ski resort is interesting, strange not skiing in the trees.  We didn’t have the best weather (very warm), and as someone died in an avalanche a couple of days earlier, parts of the field were closed.  The whole mountain looks interesting and I think I would go back.
Kind regards
Early Feb 2019

While the facillities were amazing we missed the Japanese people being around,so friendly and respectful! We felt like we were surrounded by arrogant americans!!


Mid January 2018

 There is no doubt that this is a superb hotel. The facilities are stunning, the staff friendly and helpful and the skiing during our stay was fantastic.

We had been awaiting with much anticipation the reopening at Lotte Arai, and booked a 6 night package that included accommodation, breakfast and lift tickets. We stayed at the Arai in a Twin Room.

However, we soon wished we had booked a half board package as we found the cost at eating at the three main restaurants was too expensive and just not value for money.

  • ·The Italian had two set course options only, 13,000¥or 29,000¥ plus tax. We didn't eat here.
  • ·The Japanese restaurant had an a la carte menu and although the food was beautifully presented and delicious, we still felt it wasn't value for money. 
  • ·The evening buffet at Sou Restaurant at 7000¥plus tax, simply didn't offer the quality of food we expected for the price and wasn't good enough to return. 

 A couple of nights we ate at the reasonably priced, Kororo cafe in Spa Manna, and enjoyed a simple meal and wonderful service. Another night we bought some very tasty baguettes from the bakery and ate in our room. And, one afternoon, we caught the free shuttle to Joetsu Myoko and ate there. 

Whilst we understand that this is newly opened resort and it's bound to have some teething problems, we expected more from management as an incentive to return. At present, we feel It's best to stay elsewhere and do day trips from Myoko, Arai or Joetsu Myoko to enjoy the excellent facilities and skiing.


Hi Janne, There is now an option to pre purchase meal coupons with your accommodation package and it works out a lot cheaper than buying meals on the day. JSA