Aki's ski school was amazing! The staff were brilliant with our children, the girls were skiing from the top of the mountain by the second day! Aki's Pub has really good Pizza! Yummo!!
I thought your service was excellent, you were always prompt with your responses and able to answer any questions I had. The accommodation was adequate, comfortable and pretty much what I was expecting, the staff at the Hotel were very helpful and a happy to organise anything else we required such as booking other restaurants for dinner. The rooms were always cleaned and beds made up each day. Only criticism would be the lack of drying or hanging space in the room, however it would probably be okay if we didn't have 3 staying in what would normally be a 2 person room. Getting around the resort was a little tricky as the lifts all opened an closed at different times which made it a challenge to always end up getting back to the right side of the mountain to ski home, once we worked out the times it was okay. The resort offered some of the best tree skiing I have ever had and we were lucky with some good snowfalls earlier in the week of our stay. Thank you for organising our booking
Early January 2017
It was amazing. Very nice staff. Amazing location and very kids friendly! We will come back.
Early January 2017 This is just a quick note to thank you very much for all your help arranging our Madarao ski holiday. We had so much fun and everything went smoothly. Your service was very professional and you were so knowledgable and patient about my queries, which you always responded to promptly. I would have no hesitation in using Japan Snow Accommodation in the future, if the opportunity arises and will recommend your business to friends and family.We had so much fun and hope to return to Madarao next year.
Mid January 2016
We had an amazing holiday in Japan, we are a family of 4 with 2 boys and it was such a great experience for us all. Hisae's suggestions and recommendations with regards to accommodation and which mountains to visit were exactly what we were after, Japanese village culture and awesome snow ! We stayed in Madarao, approx 40 mins from Myoko by car where we stayed at the Madarao Mountain resort , a ski in ski out hotel at the top of the chairlift. The indoor/outdoor onsen at the resort was beautiful and a welcome relief after a day on the mountain. Whilst Madarao is much smaller than Myoko there were a several restaurant choices at the hotel as well as nearby. Snow quality at both the areas we visited was excellent, no crowds and enough English signage to get by. I would highly recommend Madarao Kogen Hotel, we cant wait to go back !
Thanks Hisae :)
Late December 2015
My husband, our 7 years old daughter and me had a great time in Madarao, we were staying in a wayositu room. There are two restaurants in the hotel, one is buffet restaurant and one is Japanese restaurant. We tried to book two of the other restaurants we wanted to go close to the hotel for some of the nights but unfortunately they were fully booked and we ended up to have 5 nights buffet and 2 nights in the Japanese restaurant ( almost couldn't book as the Japanese restaurant was fully booked as well ). My girl has joined the two activities at night for kids in New Year time, one was playing games with the other kids ( see attached photo ) and one was making Japanese New Year rice cake. We also watched the fire torch show and fireworks on the 31st. ( see attached photos ). The manager, Toru can speak very good English and is very helpful. In the resort, there are variety of food to choose from eg. Japanese, western, pizza, cakes, ice-cream etc. for lunch in the restaurants. However, chairlifts there are rather slow and some of them we needed to walk uphill to access. We have our own gear thus can not make comment on the rental shop. Hope this help !
Pictures attached below
Mid January 2016
We had a great time at Madarao kogen hotel. The hotel was very good had everything one needed. It would be good if the hotel offered other food other than buffet in the evening of the price was more affordable for the buffet. The service was very good, very pleasant and helpful staff. We will return in a couple of years I hoping. We would highly recommend your hotel and wonderful mountain
Jennifer and Jeremy Williams
Mid February 2015
We loved Madarao Kogen Firstly, thank you for your help booking the accommodation. Everything was easy and professional. The accommodation was great. The views at Madarao Kogen hotel were great. It was so nice to look straight up at the mountain. The staff were very friendly. Very easy with the skin in ski out option. We had just been to myoko Kogen so it was wonderful to not have to deal with catching overcrowded buses to the mountain each day. The Japanese restaurant was fantastic!! The buffet was just ok. The staff always were helpful in booking restaurants for us. The 1st couple of nights we stayed at the sister hotel. We all thought got it was great too. The rooms were huge. Lovely staff and never had to wait more than a few minutes for the mini bus. I am sure my husband has go pro footage, but I will add a few photos. I hope this has helped. Hope to book again next season
Mid February 2015
We really enjoy our trip Everything was great Kids loved it Very convenient We had diner everyday at the Japanes restaurant (we had to top up) and it was delicious. We'll come back next year!
Early January 2015
Thanks for your e-mail. Here are some comments on Madarao Kogen Resort: Old and dated resort, needs a serious facelift!.The Japanese restaurant was good, but often closed due to lack of customers. The buffet restaurant was not so good. The bar/cafeteria was closed for most of the time. Very nice General Manager, he helped me a lot when I needed to go to the hospital. Great Onsen! I´m afraid we won´t go back to Madaro Kogen Resort again.
Mid January 2015
Just a note to thank you for your help with our skiing holiday. A great time was had by all and we are planning on returning same time this year. Let us know when next season deals are on.
Just a short note to tell you that the ski trip went very well. The staff at the hotel were very friendly and helpful, the snow was great and the place very beautiful. I would recommend it to any family who wanted to go skiing in Japan. Thank you for your help in making it a wonderful trip Regards Hywel
We had great time in Japan. A really special family holiday, made all the better by the wonderful people at Madarao. A special thank you to the hotel manager, Toru, who helped us every day and then saved us from a very difficult trip home when all transport was stopped by 2.5m of snow. Even though we had checked out of Madarao, we rang Toru, from Nagano to help us find emergency accommodation in a town where every where was booked out. What a relief to feel we had a friend to ask for help. Also a special thank you to the hire team, who improved our Japanese and greeted us every morning with a smile. My son and I were able to swap between snowboarding and skiing in the same short stay! I must also mention the wonderful staff at the ski school who went out of their way to find us both instructors and translators. And finally to you Hisae, for following our booking all the way and making sure everything ran smoothly. All we had to worry about was powdery tree runs, great food, amazing onsen and improving our Japanese with locals, guests and staff. We are already thinking about our next trip and recommend it to every one, although we also want Madarao to remain our secret snowy spot. Thank you very much, I have attached some pictures from our trip below.
Sue, Andrew, Kai and Shalin
Late February 2014
The time we spent in Madaro was simply amazing! There was a kind of "cinema" festival in a screen made of snow! Very nice! The western type room we got, was confortable with an amazing view! We have been in the hot spring bath which was an interesting experience! The dinner is special and the breakfast is good. We rent skis sets in the hotel for my wife and daughter and the negative point is that their ski boots were not so good, opening very often! But anyway was ok! I certainly reccommend Madarao Kogen Hotel to my friends and I am sure that I will return next winter! Thanks a lot!
Mid February 2014
Thank you for everything you did for us. We had the most amazing time and everything went like clockwork. Your communication with us was prompt, the booking and organisation was efficient and extremely easy. Madarao Kogen was unbelievable! We had amazing snow and the accommodation was fabulous. The buffet for breakfast and dinner was scrumptious. Toru, the Manager was great, as was the rest of the staff. Madarao Ski field has conditions and terrain to suit all standards of skier and snowboarder. Lots of ski trails for those who like to ski on-piste and loads of tree skiing and black ungroomed runs for powder hounds like us. There is a variety of runs available, especially if you like to be adventurous. The accommodation was very spacious for Japanese standards and the hotel had great facilities such ski hire, souvenir shop and café. There was a general meeting area where wifi could be accessed. Lockers for your skis and boards were an added bonus and access to the mountain was outside the ski room door. We are very interested in returning to Madarao and would appreciate any packages you have for the 2014/2015 season. Once again thank you for all your help.
Sharon and Trevor Monk
Early January 2014
We enjoyed a wonderful stay at Madarao, everything was fantastic. It was what I had been dreaming of ever since I picked up the brochure. I am very happy, it was the first time I have ridden in powder snow. We were lucky to have lotts of fresh snow!! The hotel was great and Toru the manager was very helpful. We have been very lucky and seen a lot on our travels and now we are heading south and making our way back to Tokyo before returning home to try and cook some of the wonderful food we have eaten.
Andrew and Belinda
Late December 2013
We had a great time. The accomodation was clean and good... a bit small but ok. We loved the onsen. It was a bit difficult for us as we didnt speak Japanese and many of the staff were not fluent in english - this was especially difficult with the lessons. We still had a great time tho. Toru at reception was very helpful...made sure we were well looked after and had what we needed and that all activities were arranged properly. The food was good - a good variety. Thanks for a wonderful trip.
Late December 2013
I just wanted to give you some feedback from our holiday in Japan. Other than the country being one of the most beautiful places we have ever visited, the hospitality and friendliness shown to us from the staff at Madarao Kogen Hotel was superb. All the staff were very attentive and helpful but particularly a gentleman named Toru who seemed to take us under his wing and nothing was too much trouble. I believe you are in contact with him from time to time so please pass on our heartfelt thanks for his assistance, it made our snow holiday even more memorable than what it would have already been.
Late December 2013
We had a wonderful stay at the resort for my parents 70th birthday. As my little one is only 5 and we only had a short time we mainly used the kids area. The staff were fantastic throughout the resort and treated us like family. My Irish husband enjoyed his first experience of an Onsen. Everybody was very kind and showed him the ropes. We hope to return and use the ski slopes!
It was an excellent family resort. Staffs were friendly and service was good. When I first stepped into my room, the view was stunning. It's an extremely beautiful view that I've ever seen. It's just like a picture that you could only see on your Xmas card. The room was a combined western and japanese style. It was spacious. I could also enjoy the free hot spring everyday even it was crowded sometimes. The breakfast and dinner buffet was nice, food was delicious with various western, japanese and chinese style. Definitely, I will come back to this hotel again." By
The hotel was good, though we only stayed one night. I think the room we had was an upgrade, and was great - roomy and nicely appointed. However, the bathroom stank quite unpleasantly of cigarette smoke - we didn't request a non-smoking room though! The breakfast buffet was very nice and the service, location etc. was top-notch. The parking was not undercover, but we did not have to dig our car out.
We stayed 3 nights at Madarao Kogen Hotel, We enjoyed a very spacious room with a gorgeous view of the ski slopes. The hotel is well-located with the bus-stop for buses to Iiyama city barely 20 steps down the road, and a few interesting dining places within a 5-minute stroll. On the downside, there is no in-room wifi, and this being a large hotel that seems to be very popular with young families and school groups, the breakfast and dinner buffet is pretty basic. I paid 3600 yen per person for the dinner buffet and I felt it was definitely not worth the money. There was no a la carte menu
Thanks so much for your help in booking our holiday. Madarao is an excellent family resort and the Accommodation was very good. Madarao Kogen hotel is reallly good other than the lack of smoke free hotel rooms. Our Hotel room reeked of cigarettes. Your list of useful websites helped me enormously .ie the hyperdia site, and the time of the nagaden bus lines . The snow was up to the usual high japanese standard. We had heaps of snow. over 1 metre in the week. we are thinking of madarao and maybe Hakuba next year.
I stayed at the Madarao Kogen Hotel It was my first time there, so i did'nt know what to expect, but to my surprise it was better than what I anticipated. The hotel is in the best location, where you can ski from the front door. All the staff are excellent and very helpful, there is always someone there that can speak english, although not fluent, but enough to get you by. The rooms were clean,and I had a great view of the ski runs and the Madarao mountain. The restaurant served great sukiyaki and shabu shabu. I made the booking through Japan Snow, Hisae made all the arrangements for me and made it easy.
Korean boy from OZ
I am very happy to stay in Madarao Kogen Hotel. There is a nice place, especially of the hot spring. If they can open the night ski on Friday and Sunday after Jan 1. It is much better.